Refund policy

Return and Refund Policy

Last updated: 30 July 2026

Thank you for shopping with United Global & Co. This Return and Refund Policy applies to purchases made through unitedglobal.uk.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

14-Day Right to Cancel

You have the right to cancel your online purchase without providing a reason.

You must inform us that you wish to cancel within 14 days of receiving your order. After notifying us, you have a further 14 days to return the goods.

To request a return, contact:

Email: support@unitedglobal.uk

Please include:

Your full name;
Order number;
The item or items being returned;
The reason for the return, where applicable.

Please do not send any items back before contacting us and receiving return instructions.

Return Address

Returns must be sent to:

United Global & Co
[INSERT YOUR RETURN ADDRESS HERE]

Items sent to an unauthorised address may not be received or processed.

Return Conditions

To be eligible for a change-of-mind return, the item must be:

Unworn, other than trying it on;
Unwashed and unused;
In its original condition;
Returned with all original labels and tags attached;
Returned with its original packaging, where applicable;
Accompanied by proof of purchase.

Customers may inspect or try on clothing in the same way they reasonably would in a physical shop.

We may reduce the refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, resulting in a reduction in its value.

Non-Returnable Items

The following items cannot normally be returned for change-of-mind reasons:

Personalised or custom-made products;
Underwear, swimwear or other sealed hygiene-sensitive products where the hygiene seal has been removed;
Gift cards;
Items damaged through misuse, neglect or improper care.

These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives:

Damaged;
Defective;
Incorrect;
Incomplete;
Materially different from the product description.

Email support@unitedglobal.uk with your order number and photographs of the item and packaging where appropriate.

For eligible faulty, damaged or incorrectly supplied items, United Global & Co will cover reasonable return costs and provide the remedy required under applicable consumer law, which may include a refund, repair or replacement.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of returning the item.

We recommend using a tracked postal service and keeping proof of postage. United Global & Co is not responsible for returns lost or damaged before they reach the authorised return address.

Where an item is faulty, damaged or incorrectly supplied, we will provide return instructions and cover reasonable return shipping costs.

Refunds

Once your return has been received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method without undue delay and within 14 days of receiving the returned goods or receiving valid evidence that the goods were sent back, whichever occurs first.

Your bank, card issuer or payment provider may require additional time to display the refund in your account.

No refund processing fee will be charged.

Original Delivery Charges

Where you exercise your statutory right to cancel the entire order, we will refund the original standard delivery charge.

If you selected an enhanced or express delivery service, we are only required to refund an amount equivalent to our standard delivery charge.

Additional delivery charges may not be refunded when only part of an order is returned.

Exchanges

To request a different size or item, contact support@unitedglobal.uk.

Where a direct exchange is unavailable, you may be asked to return the original item for a refund and place a new order.

Order Cancellations

To request cancellation before dispatch, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. If the order has already been dispatched, you may return it after delivery in accordance with this policy.