Shipping policy

Shipping Policy

Last updated: 30 July 2026

Thank you for shopping with United Global & Co. This Shipping Policy applies to orders placed through unitedglobal.uk.

Delivery Time

Our estimated delivery time is 10–15 business days from the date your order is confirmed.

Business days are Monday to Friday and exclude weekends and UK bank holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays or incorrect delivery information.

Order Processing

Once your order has been placed, you will receive an order confirmation email.

Orders are reviewed and prepared for shipment before being handed to the delivery carrier. Processing time is included within the estimated 10–15 business-day delivery period.

Orders placed during weekends or bank holidays will begin processing on the next business day.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before payment is completed.

We will not charge additional shipping fees after checkout unless you request and approve a change to your order or delivery method.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Tracking information may take up to 48 hours to appear after dispatch.

Customers should allow time for the carrier’s tracking system to update before contacting support.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the following carefully:

  • Full name;
  • House or building number;
  • Street address;
  • City;
  • Postcode;
  • Country;
  • Telephone number, where requested.

To request an address correction, contact support@unitedglobal.uk as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional delivery costs resulting from an incorrect or incomplete address may be charged to the customer where legally permitted.

Delivery Delays

Most orders arrive within the estimated delivery period. However, occasional delays may occur.

If your order has not arrived after 15 business days, contact:

support@unitedglobal.uk

Please include your:

  • Full name;
  • Order number;
  • Delivery address;
  • Tracking number, where available.

We will review the shipment and contact the delivery carrier where appropriate.

Separate Shipments

Orders containing multiple items may occasionally be dispatched in separate packages.

If this happens, you may receive more than one tracking number and the packages may arrive on different dates. You will not be charged additional shipping fees solely because an order was divided into separate shipments.

Failed Delivery Attempts

The delivery carrier may:

  • Attempt delivery again;
  • Leave the parcel in a safe location;
  • Deliver it to a neighbour;
  • Take it to a local collection point;
  • Return it to the sender.

Customers are responsible for following any instructions or delivery notices provided by the carrier.

If an order is returned because it was not collected, delivery was refused or the address was incorrect, contact us to discuss redelivery or a refund. Additional shipping costs may apply where legally permitted.

Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it:

  1. Check around your property and any designated safe place.
  2. Ask other household members or neighbours.
  3. Review any delivery photograph or carrier notice.
  4. Contact the delivery carrier.
  5. Contact us at support@unitedglobal.uk if the parcel remains missing.

We will review the available tracking information and assist with an appropriate investigation.

Lost or Damaged Parcels

Contact us promptly if your parcel arrives damaged or appears to have been lost during delivery.

For damaged deliveries, please retain:

  • The product;
  • The original packaging;
  • The shipping label;
  • Photographs showing the damage.

Where a parcel is confirmed as lost or damaged in transit, we will provide an appropriate remedy in accordance with applicable consumer law.

Customs and Import Charges

For international orders, customs duties, import taxes or handling charges may apply depending on the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient directly to the customs authority or delivery carrier.

Customers are responsible for reviewing the import requirements applicable to their country.

Order Cancellations

Contact support@unitedglobal.uk as soon as possible to request cancellation.

We cannot guarantee cancellation after an order has entered processing or has been dispatched.

If the order has already been dispatched, it may need to be received and returned in accordance with our Return and Refund Policy.

Contact Us

For questions concerning shipping, tracking or delivery, contact:

United Global & Co
Website: unitedglobal.uk
Email: support@unitedglobal.uk